Privacy Policy for Alkalive App
Effective Date: 01 Sep 2024
Introduction
Alkalive (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Alkalive mobile application (the “App”). By using our App, you agree to the collection and use of information in accordance with this policy.
1- Information We Collect
We collect the following types of information to provide better services to our users:
- Personal Information: We collect personal information such as your full name, phone number, and email address. This information is necessary to process your orders and ensure that our products reach you efficiently.
- Location Data: We collect your location data to facilitate the delivery of your orders to the correct address. This data is collected when you place an order through the App.
2- How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: Your personal information and location data are used to process and deliver your orders.
- Communication: We may use your contact information to communicate with you regarding your orders, respond to inquiries, and send you updates related to our services.
- Service Improvement: The information helps us improve our services, tailor our offerings, and enhance your overall experience with the App.
3- Sharing of Information
We are committed to ensuring your privacy and do not share your information with third parties except in the following circumstances:
- Payment Gateway: We share necessary data with our payment gateway provider to process your transactions securely.
- SMS Gateway: To finalize the order process, we may share your phone number with our SMS gateway provider for order confirmation and updates.
These third parties are required to use your information solely for the purposes of processing transactions and providing related services.
4- User Rights
You have certain rights regarding your data:
- Access and Correction: You can access and correct your personal information, such as your email address and name, through the App.
- Order History: While you cannot delete your old orders from our system, you have full access to view your order history at any time.
5- Data Security
We take the security of your data seriously and implement industry-standard measures to protect it. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. We are continuously working to improve our security practices to safeguard your information.
6- Children’s Privacy
The Alkalive App is not intended for use by children under the age of 18. Users must register using a valid phone number and process payments through credit or debit cards, which generally require users to be over the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our systems.
7- Cookies and Tracking Technologies
The Alkalive App does not use cookies or other tracking technologies.
8- Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by sending an email or SMS to the contact information you have provided. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9- Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@lusailwater.com
We are committed to addressing your concerns and ensuring that your privacy is protected.
