Effective Date: 01 Sep 2024
1- Introduction
Welcome to the Alkalive mobile application (the “App”). These Terms and Conditions (“Terms”) govern your use of the App, operated by Alkalive (“we,” “our,” or “us”). By using the App, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must refrain from using the App.
2- Use of the App
- Eligibility: You must be at least 18 years old to use the App and to place orders. By using the App, you represent and warrant that you meet these eligibility requirements.
- Account Registration: To access certain features of the App, you may need to register an account. You agree to provide accurate and complete information during registration and to keep your account information updated.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3- Orders and Payments
- Order Processing: By placing an order through the App, you agree to provide accurate information, including your name, address, and payment details. We reserve the right to cancel or refuse any order at our discretion.
- Payment: Payments for orders must be made through our authorized payment gateway. You agree to pay all applicable charges for your orders, including taxes and shipping fees.
- Order Confirmation: After placing an order, you will receive a confirmation via SMS or email. This confirmation does not constitute acceptance of your order, and we reserve the right to cancel or modify the order before it is finalized.
4- Delivery
- Delivery Area: Our delivery services are limited to specific geographic areas. You are responsible for providing accurate delivery information to ensure timely delivery.
- Delivery Time: We strive to deliver orders within the estimated time frames. However, delivery times may vary due to factors beyond our control, and we are not liable for any delays.
5- Cancellations and Refunds
- Order Cancellations: You may cancel your order within a specified time frame before it is processed. Once an order has been processed, it cannot be canceled.
- Refunds: Refunds for canceled orders will be processed according to our refund policy. Refunds may take a few days to reflect in your account, depending on your payment method.
6- User Conduct
- Prohibited Activities: You agree not to use the App for any unlawful or unauthorized purposes. You agree not to engage in any activity that could harm the App, its users, or our business operations.
- Content Ownership: All content available on the App, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.
7- Data Privacy
- Privacy Policy: Your use of the App is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the App, you consent to the practices described in the Privacy Policy.
- Data Security: We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8- Changes to the App and Terms
- App Updates: We may update or modify the App at any time without prior notice. We reserve the right to discontinue any part of the App or the entire App without liability.
- Changes to Terms: We may update these Terms from time to time. We will notify you of any changes by posting the updated Terms in the App. Your continued use of the App after any changes indicates your acceptance of the new Terms.
9- Limitation of Liability
- No Warranties: The App is provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the App’s operation, availability, or suitability for any purpose.
- Liability Limitation: To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.
10- Governing Law
These Terms and any disputes arising out of or related to your use of the App are governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law principles.
11- Contact Information
If you have any questions or concerns about these Terms, please contact us at:
- Email: info@lusailwater.com
